Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy described as below:Our returns are free of charge as we really want you to enjoy your August Collectives products. However please follow these guidelines:
If you wish to return any item, keep the original inner and outer packing and pack the goods the same way you received them.
Place a return request for damaged or defective goods within 24 hours of receipt of goods. Raise a return request by writing an email to merch@augustcollectives.com.
Note: For damaged and defective products, please share the product images along with the packaging images on merch@augustcollectives.com and our support team will get back to you for your refund processing.
It will be difficult to support returns as mentioned below:
If the return request is made after the specified time frame ( 24 hours after receipt of damaged and defective).
Anything missing from the package like the price tag, accessories, labels, original packing, etc.
Product is damaged due to misuse, physical damage or any other damage done by human error, etc.
We do not accept returns for products which have been purchased on sale.
Hand over the goods in the original packing to the courier. This is important as it'll minimise chances of damage en route to us.
Once we receive the item/s back in good condition and your refund request has been validated, we will send you an email authorizing a refund. Once you receive the email, it will take up to 7-10 working days for the refund to reflect in your card / net - banking account.In case you used a gift card to make the payment for this order, your gift card will be credited back with this amount.
In case you used a gift card to make the payment for this order, your gift card will be credited back with this amount.
For any other query, email merch@augustcollectives.com. Our working days are Mondays to Fridays 10:00 am to 7:00 pm.